Return Policy

At Deshi Vendor, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Items must be in their original condition, unused, and in the original packaging to qualify for a return. Certain products, such as custom machinery or items marked as “Final Sale,” may not be eligible for return.

Return requests must be initiated within 7–14 days from the date of delivery. Eligibility periods may vary based on the type of product.

2. Non-Returnable Items

• Custom or special-order machinery.
• Items marked as “Final Sale.”
• Used items or items with signs of wear or damage after delivery.

3. Return Process

Step 1: Contact Us – Reach out to our customer support team to initiate a return. You’ll need your order number, product name, and reason for the return.

Step 2: Review and Approval – Deshi Vendor will review the request to ensure it meets eligibility criteria. If approved, you will receive instructions on how to proceed.

Step 3: Ship the Item – Package the item securely and return it to the address provided. Customers may be responsible for shipping costs unless it’s a case of a defect or incorrect item.

4. Refunds and Processing Time

Inspection of Returned Items: Once we receive the returned item, we will inspect it to confirm it meets the return requirements.

Refund Timeframe: Approved refunds are processed within 7–10 business days.

Refund Method: Refunds are issued to the original payment method or as store credit, based on your preference and our policy.

5. Exchanges

If you would prefer an exchange rather than a refund, you may request one during the return process. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with proof (e.g., photos or a description). We will work to resolve the issue by offering a replacement, repair, or refund.

7. Contact Us

If you have any questions regarding our Return Policy, please contact our customer support team at support@deshivendor.com.

Thank you for shopping with Deshi Vendor!